Dan Baker, a Texas-based Transportation consultant, once said, “To your people, you are [YOUR COMPANY]. When they think of [YOUR COMPANY], all they can think of is you.” This may be a little bit of an overstatement, but there is a lot of truth here! When they go home to their family, spouse, kids or whomever, how they feel about [YOUR COMPANY] depends large part on how they feel about you and the environment that you have created based on the praise or the lack of praise you have given, the ... Read More
Do We Need to Improve Human Relations Skills?
In Bringing out the Best in People, author Alan McGinnis says: Promotions are 90% dependent on technical know-how for a rank and file worker. For promotion to supervisor, technical know-how is 50% and human relation skills are 50%. For promotion to an Executive, technical expertise is 20%, human relations is 80%. The Harvard Bureau of Vocational Guidance studied 1,000 people who had been fired. They found that for every one failure because of work skills there were two failures in human ... Read More
Customer Service: It’s Everyone’s Job
During this time of recession, my company's major objectives are: Take care of our people individually Keep our company financially strong Keep progressing in our vision to be the Biggest and the Best in the Sunbelt. It is documented and we are doing it. We have increased our new accounts, and we have not layed a single person off or made any major cutbacks (i.e. cutting pension, etc.). Not only have we not laid anyone off, we have been quite creative in ensuring that everyone gets ... Read More
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