Personally, I love conferences. I would call myself as a conference junkie; however, in practice I don't attend very many conferences mainly because my company doesn't send me places (though I believe they would get more bang for their buck if they did in most cases) though I am working on that (any good conferences for 2010?). Here are a 7 reasons why we all should attend conferences: #1: It breaks the normal, everyday routine. For some people this can be very stressful; however, for most, ... Read More

Since I have moved back to the Southeast, I have noticed a dramatic decrease in good customer service. Maybe from living in Dallas and being around some good customer service, my expectations have increased; however, I doubt this. When I worked at FedEx Ground, I was part of the Quality Assurance department as the Quality Manager. One of my responsibilities was handling customer service. While I didn't do all the things I would want to do now (ie., listen in on calls, record calls, etc.), I was ... Read More

Recently I read a post about the DISC, which I believe is accurate. Essentially, the DISC measures behavioral tendencies along two axes: pace/assertiveness and task/relationship orientation, and the instrument shows both the natural style and the adapted style (adapted typically to the work environment) of the respondent. Chris Young writes, I like to think of the DISC assessment as a "user's manual" to the talent within your organization.  The insights gleaned from a DISC report will ... Read More