I love this saying! "Your Failure to Plan Does Not Constitute an Emergency for Me!" My parents used to say this to me all the time, mainly because of my lack of responsibility. However, when I think about this saying in my current job, I cannot help but to think that this is so true. However, I am learning that this cannot always be enforced, especially when supervisors, managers, department heads, etc. promise to deliver things with extremely unreasonable timelines. Some people's behavioral ... Read More

Personally, I love conferences. I would call myself as a conference junkie; however, in practice I don't attend very many conferences mainly because my company doesn't send me places (though I believe they would get more bang for their buck if they did in most cases) though I am working on that (any good conferences for 2010?). Here are a 7 reasons why we all should attend conferences: #1: It breaks the normal, everyday routine. For some people this can be very stressful; however, for most, ... Read More

Since I have moved back to the Southeast, I have noticed a dramatic decrease in good customer service. Maybe from living in Dallas and being around some good customer service, my expectations have increased; however, I doubt this. When I worked at FedEx Ground, I was part of the Quality Assurance department as the Quality Manager. One of my responsibilities was handling customer service. While I didn't do all the things I would want to do now (ie., listen in on calls, record calls, etc.), I was ... Read More