Dan Baker, a Texas-based Transportation consultant, once said, “To your people, you are [YOUR COMPANY]. When they think of [YOUR COMPANY], all they can think of is you.” This may be a little bit of an overstatement, but there is a lot of truth here! When they go home to their family, spouse, kids or whomever, how they feel about [YOUR COMPANY] depends large part on how they feel about you and the environment that you have created based on the praise or the lack of praise you have given, the ... Read More

While people want and claim to want to be treated the same, they really want to be treated as individuals. Treating everyone the same simply ignores people's unique experience, skills, talents, wants/desires, etc. Beyond simply a person's background, treating everyone the same also fails to realize the uniqueness of the day. Each day is different and contains its own difficulties, anxieties, stresses, and situations or circumstances. While we all can relate, we have never been where they are ... Read More

In Bringing out the Best in People, author Alan McGinnis says: Promotions are 90% dependent on technical know-how for a rank and file worker. For promotion to supervisor, technical know-how is 50% and human relation skills are 50%.  For promotion to an Executive, technical expertise is 20%, human relations is 80%. The Harvard Bureau of Vocational Guidance studied 1,000 people who had been fired.  They found that for every one failure because of work skills there were two failures in human ... Read More