At UPS, there is a recording of the founder, Jim Casey, giving a talk at one of the management conferences. His talk, while somewhat difficult to listen is still timely today for anyone who wishes to be a great leader. Jim outlines some of the characteristics of a great leader; namely, Constructively Dissatisfied Person of Action Competent Collaborative Service Oriented (AKA Servant Leadership) Purpose-Driven Dependable Autonomous Self-starter Patient Strength-Based ... Read More